Reviews

Read the one-star reviews first. We answer every one.

Our rating is 4.9 across 410 public Google reviews. The useful part is not the average: it is how problems were described and how we responded, which is why every review, good or bad, gets a reply with a name on it.

Recent reviews

Six recent projects, in the homeowners own words.

Each review below links to the public platform where it was posted, so you can read it in full and see our reply.

“Review text goes here. Replace with a verified kitchen remodel review.”
AB
Verified homeownerKitchen remodel · City, State
“Review text goes here. Replace with a verified bathroom remodel review.”
CD
Verified homeownerBathroom remodel · City, State
“Review text goes here. Replace with a verified roof replacement review.”
EF
Verified homeownerRoof replacement · City, State
“Review text goes here. Replace with a verified basement finishing review.”
GH
Verified homeownerBasement finishing · City, State
“Review text goes here. Replace with a verified deck construction review.”
IJ
Verified homeownerDeck construction · City, State
“Review text goes here. Replace with a verified aging-in-place review.”
KL
Verified homeownerAging-in-place · City, State

Where our reviews live

Read us where we cannot edit anything.

Reviews on our own website are chosen by us. These platforms are not, which is why we point you to them.

Google

The largest set of reviews, tied to each local office. Sort by lowest rating to see how complaints were handled and how fast we replied.

Houzz

Reviews next to photos of the finished rooms, useful when you want to see the quality of the finish, not only the service.

Better Business Bureau

Formal complaints and how each one was resolved. Few companies have none; what matters is that each one is closed.

When something goes wrong

What happens after a bad review.

A supervisor calls the homeowner within one business day, visits if the problem is physical, and writes down what we will do and by when. The public reply says what we did, not what we are sorry about. If the review is fair, it stays up exactly as written; we have never asked a client to remove one.

Past clients in your state are also willing to take a call from you. Ask the supervisor at the visit and we will connect you with someone whose project was similar to yours.

Your turn

Seen enough reviews? Get your own estimate in writing.

Three priced options within 24 hours of the visit, with the same guarantees the reviewers had.

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Your remodeling question

Discuss ProBuild Remodeling Reviews: 4.9 from 410 Homeowners

Tell us what you want to change. Request a call or estimate; preferred visit times are confirmed separately.

Pre-book a visit (optional)

A supervisor confirms the slot by phone or text before it is booked.

Before your next decision

Still comparing your remodeling options?

Review the questions that make estimates easier to compare, or ask about your own project when you are ready.